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Salesforce Service Cloud Consulting

Faster, smarter customer service starts with Salesforce Service Cloud. From reduced case resolution time; to call center management; to live chat with an agent; knowledge base; and, self-service communities; Service Cloud covers all angles of customer service.

Nuvem provides Service Cloud implementations, custom configuration, ongoing support, and training to transform your customer service. Get the most out of Service Cloud with the help of a partner you can trust.

Help Customer Service Thrive with Service Cloud

Salesforce Service Cloud offers a wide array of functionality to help organizations build out successful service centers. If you are an organization that leverages (or is considering leveraging) Service Cloud to manage your customer service function, here are some features to consider during your implementation:

Lightning Service Console

Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their fingertips for a 360-degree view of customers.

Workflow and Approvals

Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

Case Management

Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction, all on a streamlined dashboard.

Automation with Macros

Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.

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