Salesforce Service Cloud Consulting
Faster, smarter customer service starts with Salesforce Service Cloud. From reduced case resolution time; to call center management; to live chat with an agent; knowledge base; and, self-service communities; Service Cloud covers all angles of customer service.
Nuvem provides Service Cloud implementations, custom configuration, ongoing support and training to transform your customer service. Get the most out of Service Cloud with the help of a partner you can trust.
Help Customer Service Thrive with Service Cloud
Salesforce Service Cloud offers a wide array of functionality to help organizations build out successful service centers. If you are an organization that leverages (or is considering leveraging) Service Cloud to manage your customer service function, here are some features to consider during your implementation:
Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their fingertips for a 360-degree view of customers.
Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.
Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.
Why Choose Us
- Our talented consultants lead real business transformation
- We offer deep and long-standing knowledge of the Salesforce platform
- We solve complex integration and development challenges
- Our flexible service models are designed to meet your budget and timeline
- We offer “real world” advice with practical and affordable solutions
- Expertise in multiple Salesforce products.
What Clients Say
Simply put, I am not blowing smoke; this really has been the best consulting experience ever. Well done team!
If you only chase the best practices you’ll end up at average. You really want to know, ‘what’s the next practice?’ In talking with Jack and his team, he was good at saying, ‘this is where the industry is, but that’s not where you want to be. You want to be in the next place, and these are the ways you can get there affordably, quickly, and without sacrificing all that’s come before.
There is nothing like getting aligned with somebody who understands it. It’s not about being the most cost effective, although they are. It’s not about being the most timely, they are always on time. It’s about aligning their services with the goals I have for my clients. And they get it the first time. That means a lot to me.
The importance of getting a company in there who has experience with the use of the system and the full potential of the system is critical. You can use Salesforce as a CRM to manage accounts and contacts, but it has so much more potential than that. That’s why I wanted to use somebody like Nuvem to realize the full potential of the system. They did a great job.
People make all the difference in these types of projects. We had incredible representation. It’s a little priceless because without the expertise and guidance, we never would have gotten to where we are today. Nuvem has really changed the value we are getting out of that investment, which has been significant.
The Nuvem team, from initial pitch and discovery phase through going live with our deployment of Salesforce, was an absolute delight to work with! They were attentive to our unique needs and educated us along the way. This first experience with them was a success and I hope to continue the relationship with them for all our SF needs.
Learn More About Our Consulting Options
We’re here to answer your questions.