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Salesforce Support Services
How do you ensure Salesforce fulfills users’ expectations in a dynamic business environment? It starts with having the right team. Whether you are five days or five years post implementation, you need access to a variety of skill sets that can be scaled to meet demand. Salesforce support services are ideal for organizations that may not require a full-time administrator, are having difficulties recruiting one or who want to add to their existing team. Support services are a cost effective and flexible way to add expertise and resources in a time when Salesforce skill sets are in high demand.
The Value of Salesforce Support Services
Many executives understand the power of Salesforce’s capabilities, yet take advantage of only a small percentage of them. The struggle is real; keeping pace with monitoring, maintaining, upgrading and securing your org is a day-to-day challenge. A reliable Salesforce support services provider helps by providing several valuable benefits.
Purchase scalable services at an affordable, monthly rate instead of constantly burning through blocks of hours.
Gain speed and flexibility to implement enhancement rollouts that benefit users and clients. Easily scale resources and support up or down depending on demand.
Access to experienced certified consultants and developers that you may not have the resources to staff in-house. Get more expertise at a lower cost from a managed services provider than by hiring specialized employees.
Free up in-house staff to focus on innovation while our expert team handles the daily requests. Focus on running the business, not the technology.
A dedicated administrator will be your primary point of contact; with access to a team of consultants and developers as needed.
Call, email, or chat with administrators anytime from 8 am – 8 pm ET. Plus, access our Customer Portal 24/7 to check case status.
Defined response times ensure prompt support and maintenance of your Salesforce instance.
20 hours monthly + $1,500 discovery
New Release Managment
Standard Object Maintenance
Standard Reports and Dashboards
Pardot Integration Maintenance*
40 hours monthly + $3,000 discovery
“Essentials” Package +
Basic Process Automation
Custom Reports and Dashboards
AppExchange Package Maintenance
Data Quality Management
Custom Object Maintenance
70 hours monthly + $4,500 discovery
“Standard” Package +
Advanced Process Automation
Development Project Management
Custom App Requirements Documentation
In general, for all packages, virtual admins are available by phone, chat, and email. Response times may vary based on the package. Additional hours can be purchased for each package level.
Focus on Growth, Not Maintenance
Let us know your Salesforce project needs and we’ll set up a time to chat about timelines, budgets and next steps.