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Salesforce Support Services

How do you ensure Salesforce fulfills users’ expectations in a dynamic business environment? It starts with having the right team. Whether you are five days or five years post implementation, you need access to a variety of skill sets that can be scaled to meet demand. Salesforce support services are ideal for organizations that may not require a full-time administrator, are having difficulties recruiting one or who want to add to their existing team. Support services are a cost effective and flexible way to add expertise and resources in a time when Salesforce skill sets are in high demand.

The Value of Salesforce Support Services

Many executives understand the power of Salesforce’s capabilities, yet take advantage of only a small percentage of them. The struggle is real; keeping pace with monitoring, maintaining, upgrading and securing your org is a day-to-day challenge. A reliable Salesforce support services provider helps by providing several valuable benefits.

Cost Savings

Purchase scalable services at an affordable, monthly rate instead of constantly burning through blocks of hours.

Agility

Gain speed and flexibility to implement enhancement rollouts that benefit users and clients. Easily scale resources and support up or down depending on demand.

Expertise

Access to experienced certified consultants and developers that you may not have the resources to staff in-house. Get more expertise at a lower cost from a managed services provider than by hiring specialized employees.

Focus

Free up in-house staff to focus on innovation while our expert team handles the daily requests. Focus on running the business, not the technology.

Virtual Administrator

A dedicated administrator will be your primary point of contact; with access to a team of consultants and developers as needed.

Communication

Call, email, or chat with administrators anytime from 8 am – 8 pm ET. Plus, access our Customer Portal 24/7 to check case status.

Response Time

Defined response times ensure prompt support and maintenance of your Salesforce instance.

Service Tiers

Essentials

$2,000monthly
  • 20 hours monthly + $1,500 discovery
  • User Management
  • New Release Managment
  • Standard Object Maintenance
  • Standard Reports and Dashboards
  • Pardot Integration Maintenance*

Standard

$3,800monthly
  • 40 hours monthly + $3,000 discovery
  • “Essentials” Package +
  • Basic Process Automation
  • Custom Reports and Dashboards
  • AppExchange Package Maintenance
  • Data Quality Management
  • Custom Object Maintenance
  • CPQ Maintenance**

Premium

$6,000monthly
  • 70 hours monthly + $4,500 discovery
  • “Standard” Package +
  • Advanced Process Automation
  • Development Project Management
  • Innovation Management
  • Custom App Requirements Documentation
  • Service Cloud
  • ERP Integration**

In general, for all packages, virtual admins are available by phone, chat, and email. Response times may vary based on the package. Additional hours can be purchased for each package level.

Focus on Growth, Not Maintenance

Let us know your Salesforce project needs and
we’ll set up a time to chat about timelines, budgets and next steps.

LET’S TALK