Salesforce Support Services
How do you ensure Salesforce fulfills users’ expectations in a dynamic business environment? It starts with having the right team. Whether you are five days or five years post implementation, you need access to a variety of skill sets that can be scaled to meet demand. Salesforce support services are ideal for organizations that may not require a full-time administrator, are having difficulties recruiting one or who want to add to their existing team. Support services are a cost effective and flexible way to add expertise and resources in a time when Salesforce skill sets are in high demand.
The Value of Salesforce Support Services
Many executives understand the power of Salesforce’s capabilities, yet take advantage of only a small percentage of them. The struggle is real; keeping pace with monitoring, maintaining, upgrading and securing your org is a day-to-day challenge. A reliable Salesforce support services provider helps by providing several valuable benefits.
Virtual Administrator
A dedicated administrator will be your primary point of contact; with access to a team of consultants and developers as needed.
Communication
Call, email, or chat with administrators anytime from 8 am – 8 pm ET. Plus, access our Customer Portal 24/7 to check case status.
Response Time
Defined response times ensure prompt support and maintenance of your Salesforce instance.
Service Tiers
Essentials
$2,000monthly
- 20 hours monthly + $1,500 discovery
- User Management
- New Release Managment
- Standard Object Maintenance
- Standard Reports and Dashboards
- Pardot Integration Maintenance*
Standard
$3,800monthly
- 40 hours monthly + $3,000 discovery
- “Essentials” Package +
- Basic Process Automation
- Custom Reports and Dashboards
- AppExchange Package Maintenance
- Data Quality Management
- Custom Object Maintenance
- CPQ Maintenance**
Premium
$6,000monthly
- 70 hours monthly + $4,500 discovery
- “Standard” Package +
- Advanced Process Automation
- Development Project Management
- Innovation Management
- Custom App Requirements Documentation
- Service Cloud
- ERP Integration**
In general, for all packages, virtual admins are available by phone, chat, and email. Response times may vary based on the package. Additional hours can be purchased for each package level.