The Salesforce platform with applications like Sales Cloud, Service Cloud, Marketing Cloud (Pardot), Community Cloud, and CPQ all represent the future of technology for the manufacturing industry. Gain a 360-degree view of your customer by tracking project specifications, sales deals, products sold, warranties, asset management, field service tickets, and contract details.
The manufacturing industry thrives with integrated solutions that bring legacy systems up to speed and connects business silos together. Nuvem Consulting will develop and implement solutions to allow these businesses to:
- Manage channel vs. direct sales
- Better predict demand forecasting
- Increase project and service ticket profitability
- Work on mobile platforms that allow field service teams to engage and cross- and up-sell clients in the field with real-time information.
- Schedule adherence to ensure work is delivered on time
- Improve first-time fix rate
- Enable work orders to become more profitable
- Provide field service teams with the right instructions to complete the work ensuring safety and limiting liability
- Create faster invoicing with work ticket completion and integration with ERP
- Gather customer communication and feedback
- Monitor and connect dispatching teams
Channel partners’ success is often tied to the support they receive. Community portals provide an online hub for disseminating resources and directly engaging with channel partners.
Putting together a quote with multiple product bundling options and add-ons can be cumbersome. Salesforce CPQ only displays the add-ons that are eligible for use with the original product.
Accurately forecasting product demand impacts the entire supply chain. Salesforce can enable you to effectively analyze historical product sales to make informed predictions about the future.
Many customers are seeking reports and analytics on the equipment they purchase. Internet of things applications can provide customers access to product data through their mobile device. Easily connect data to your CRM and integrated service ticketing system.
Hexagon Streamlines Quoting with CPQ
Hexagon is a global manufacturer of high pressure fuel cylinders.