A revenue funnel can help answer one of the most critical sales and marketing questions: how do my leads become closed-won deals?
A revenue funnel is not a marketing funnel, nor is it a sales funnel. A revenue funnel spans the entire customer acquisition process, end to end. It’s how today’s high-performing organizations are measuring what makes a quality lead; how to shorten the sales cycle; how to close more deals; and, where to put marketing dollars.
Learn more about building a revenue funnel in Salesforce with these steps:
1. Align Your Sales Teams, Processes and Technologies
Building a revenue funnel in Salesforce requires your sales and marketing teams to work hand-in-hand towards a common goal. If today’s buyers are more than 50 percent of the way through the sales cycle before they reach out to a sales rep, it is more crucial than ever that sales and marketing work together to develop a clear path for prospects in the sales process. That requires complete alignment in process and technology.
Having a marketing automation system (we recommend Pardot) integrated to Salesforce is key to ensuring your leads can be scored and automatically moved through early sales stages; assigned to sales reps when they’re “Marketing Qualified,”; and that emails are triggered based on sales stages.
2. Implement Standard Salesforce Sales Cloud CRM Objects
Salesforce has a standard sales process with the following core objects: Leads, Contacts, Accounts and Opportunities. Most marketing automation systems also integrate easily with these core objects and have their own functionality based on access to standard data fields in these objects.
Many companies choose not to implement Leads but this makes the revenue funnel building process challenging because you cannot use standard functionalities and configurations. If you’re thinking about switching to the Lightning Interface, you’ll also want to use the Kanban view showing your Lead Statuses in a guided selling process. Read more about Leads vs Contacts here.
You will also want to be using the standard Opportunities object with Opportunity Stages. Using custom objects and custom fields to denote a similar functionality will make it difficult to implement a revenue funnel.
3. Define your Salesforce Lead and Opportunity stages
Many organizations today do not have documented sales stages, which can complicate automation, reporting and training. It’s important that each stage of the sales process is documented with who owns what stage, and the entry and exit criteria of that stage.
Don’t overcomplicate your revenue funnel with too many stages. Most companies have 7-9 stages such as:
- Marketing Qualified Lead (MQL)
- Sales Qualified Lead (SQL)
- Closed Won Opportunity
Within your Lead and Opportunity stages, you will narrow in on specific Lead Status stages and Opportunity Stages. For example, you may have Lead Statuses:
- Demo complete
- SQL (point of conversion to Contact)
Your Opportunity Stages may be:
- Needs Analysis
- Value Proposition
- Closed Won
- Closed Lost
Each of these stages needs a business definition that is signed off on by both marketing and sales. If you want to automate the movement of prospects through stages, such as from “nurturing” to “MQL,” you also will need a technical definition and configuration requirements for that automation.
4. Define and build your reports
These standard objects and fields are an important piece of providing reporting that you need to understand:
- Net new movement – number of new Leads in a given time period
- Conversion rates – MQL conversion to SQL; SQL conversion to Closed Won
- Velocity – average number of days it takes for a Lead to move through stages
- Aging – duration of a time a Lead or Opportunity has existed in a timeframe
By using custom objects and fields, you can use many standard reports to get some of the metrics you need. To build a cross-object funnel in Salesforce showing the complete lifecycle of your customers, you may need an advanced tool like InsightSquared.