When a customer purchases something from you, how easy is it for them? Do they understand the process or is it complex and confusing? Are you making them jump through unnecessary hoops to do business with you?
A recent report by the Harvard Business Review revealed that 50% percent of high-performing sales organizations responded they had sales processes that were closely monitored, strictly enforced or automated compared to just 28% from underperforming sales organizations.
Too often, organizations have unclear or loosely defined processes. Not only does that create confusion, but it leads to the inability to automate processes, report on trends, bring in new reps and capitalize on opportunities with new and existing customers.
Not using Salesforce yet? Before jumping into one of the most robust systems in the world take our quiz and find out if Salesforce is the right CRM for your organization.Building an effective #SalesProcess takes time and careful consideration. Learn how #Salesforce can transform your process instantly! @nuvemconsulting Click To Tweet
Building an effective sales process in Salesforce requires careful consideration and strong documentation, as well as involving all stakeholders who may have a customer touchpoint. Involving stakeholders such as marketing or customer service in defining the sales process enables your team to see a big-picture view of how you could better sell and upsell more business.
Your stages may look something like this:
1. Needs Assessment
You have qualified your Lead through the BANT process but the precise solution may need more detail. For technology companies, this might mean evaluating the business needs of your qualified prospects to understand what editions or add-ons the prospect may need in their licensing agreement. For manufacturers or distributors, this might mean engineering specific components and products as part of the overall solution.
2. Product Presentation
In this stage, you get to show off exactly what you’re proposing to sell the prospect. This might include a polished presentation, an architectural drawing, a full solution demo or other steps that lets you clearly describe all the great stuff your customer will get when they sign on the dotted line.
You have or are working to provide pricing to the prospect. Often, the sooner you provide pricing, the more likely you are to win the deal. Especially if you’re in a competitive situation.
Often, the original quote doesn’t match the prospect’s budget or expectations. There can be quite a bit of back-and-forth with stakeholders and executives who all must sign off on the deal.
5. Closed Won/Closed Lost
Finally, you get to a closed-won or closed-lost deal. Often, a closed-won deal kicks off an operational process. Make sure there’s a smooth handoff so your customer’s order can be fulfilled quickly and accurately.
For lost deals, make sure to prompt the sales rep to input a “closed lost reason” through field validation so that you can provide that feedback to marketing and executive team members.Not using #Salesforce yet? Learn how using the right #CRM for your business can improve your #SalesProcess in @nuvemconsulting's latest blog: Click To Tweet
Consider AppExchange Apps
Salesforce offers over 4,000 prebuilt apps, including hundreds that streamline some element of the sales process. If you’re looking for an app that isn’t built yet, you can create custom applications for Salesforce that are unique to your business. Applications and simple custom triggers can automate or enforce any part of your sales process. For example, for e-commerce or trial-heavy organizations in the technology sector, you can automatically create Opportunities with fields pre-filled for sales once a purchase has been made or a trial has been downloaded. Similarly, for manufacturers, you can automatically create opportunities based on web-based quote request forms for specific products or components.
Consider Location, Location, Location
Location isn’t just about real estate anymore. Consider engaging every prospect and customer at their preferred point of contact. Whether that’s through phone, email, or even social media. Utilize built-in best practices to reach your audience at the right time, in the right place. Pardot provides you the intelligence on how to establish touchpoints and automation so your sales reps know the right way to follow up when they do so.
Consider Implementing Configure, Price, Quote into Salesforce
Salesforce CPQ was named a leader in the Gartner Magic Quadrant for CPQ. As your business becomes more accurate and streamlined with Salesforce CPQ, it will drive revenue and customer retention. Many existing Salesforce customers are quickly adding CPQ functionality to their existing Salesforce instances. In some cases, native quoting functionality in Sales Cloud will suffice. Either way, bringing this process into your core sales system will give you greater functionality and ROI in the system itself, as well as dramatically streamline an often clunky and time-consuming process. Adding CPQ is another way of improving adoption, too.
If you’re lost in creating the best sales process for your unique business, and you need a partner to steer you in the right direction, contact us. We are here to help you along your journey from initial evaluation, implementation and beyond!