Nuvem Consulting is a multi-cloud transformation digital consultancy focused on “lead-to-cash” solutions on the Salesforce platform. Since our founding in 2008, Nuvem has evangelized fully integrated business systems that rapidly improve business process efficiency, sales performance and the overall customer experience. Our clients have come to know us as their one-stop Salesforce partner with consultants specializing in Sales Cloud, CPQ, Pardot, Service Cloud, Communities and Field Service Lightning. We’ve also tackled the most complex of development and integration projects involving Heroku, Apex, .NET, java, HTML and mobile.
Our Approach: Lead to Cash Business Transformation
At Nuvem, we have long been an advocate for fully integrated, end-to-end, software systems. From marketing, to sales, pricing, inventory, customer service, billing, and other departments, it is no longer acceptable to run a business on multiple disconnected software platforms. Using Salesforce and other technologies, we build an “all-in-one” software platform that eliminates process inefficiencies and gives executive stakeholders more accurate reporting on business performance and future trends.
Sales & Marketing
In this first step, leads enter the marketing automation system, often by submitting a form on the website. Marketing automation workflows help nurture and score leads so that those that are qualified are assigned to sales, which improves sales efficiency and fosters a better experience for the client. Marketing automation data also allows sales reps to gauge leads’ interest prior to the first call. Sales reps can quickly prepare quotes with pre-built templates and pre-filled fields in the CPQ system. Finally, marketing can track leads and sales opportunities through the pipeline to better measure and track marketing spend.
When a deal is won, the focus turns to the Operations team to ensure a smooth fulfillment process and positive customer experience. In a fully integrated system, accurate quoting information naturally flows to an order management, project management or service ticketing system. Customer service teams are able to more effectively onboard, and support, customers by accessing sales data and order information directly from the CRM. Service or support requests are handled more efficiently with case assignment and management. Automating these processes can help a company scale while improving customer success.
Customer Service /
By integrating the ERP system with the CRM and service and quoting systems, the accounting team has an updated view of products and services delivered on an account. Without this visibility into the account history, Accounting is often tasked with resolving customer disputes, delaying cash flow into the business. On the other hand, a bi-directional integration allows sales reps to view accounting-generated invoices in the CRM, allowing them to more effectively answer customer billing questions and reporting on revenue.
Why Choose Us
- We conduct a thorough discovery to understand your business
- Our talented consultants lead real business transformation
- We offer deep and long-standing knowledge of the Salesforce platform
- We solve complex integration and development challenges
- Our flexible service models are designed to meet your budget and timeline
- We offer “real world” advice with practical and affordable solutions
What Clients Say
People make all the difference in these types of projects. We had incredible representation. It’s a little priceless because without the expertise and guidance, we would never have gotten to where we are today. Nuvem has really changed the value we are getting out of that investment, which has been significant.