Nuvem Consulting is a cloud consultancy focused on building “lead-to-cash” applications on the Salesforce platform. Since our founding in 2008, Nuvem has focused on implementing fully integrated business software systems that rapidly improve business process efficiency, sales performance and the overall customer experience.
Our clients have come to know us as their one-stop Salesforce partner with consultants specializing in Sales Cloud, CPQ, Pardot, Service Cloud, Community Cloud and Field Service Lightning. We’ve also tackled the most complex of development and integration projects involving Heroku, Apex, .NET, java, HTML and mobile.
Our Approach: Lead to Cash Business Transformation
At Nuvem, we have long advocated for fully integrated, end-to-end, software systems. We bring together sales, marketing, pricing, quoting, inventory, customer service, billing and other critical business functions into one software platform. Harnessing the power of Salesforce, our “all-in-one” software approach eliminates data silos and process inefficiencies while giving company stakeholders more accurate reporting on business performance and future trends.
Sales & Marketing
Marketing automation systems help nurture and qualify leads through features like email workflows, scoring and grading. Tailored content provides leads with more information on your products, moving them through the buyer’s journey. Qualifying criteria evaluates leads before assigning them to sales, allowing reps to focus on prospects who are ready to take their call.
Through the CPQ system, sales reps can quickly prepare quotes with pre-built templates and product bundles. Approval processes streamline reviews, allowing for manager sign-off before the quote is sent.
- Web development
- Landing pages
- Drip nurturing
- Customer retention
- Closed-loop reports
- Customer retentions
- Contact Management
- 360° view of customer
- Price books
- Quote generation
- Sales orders
When a deal is won, the focus turns to the Operations team to ensure a smooth fulfillment process and positive customer experience. In a fully integrated system, accurate quoting information is synced to an order management, project management or service ticketing system. Customer service teams are able to more effectively onboard and support customers by accessing sales data and order information directly from the CRM.
Through a customer service system, support requests can be funneled from multiple channels and assigned based on geography or product area. Automating these processes can help a company scale while improving customer success.
By integrating the ERP system with the CRM and service and quoting systems, the accounting team has an updated view of products and services delivered on an account. Without this visibility into the account history, Accounting is often tasked with resolving customer disputes, delaying cash flow into the business. On the other hand, a bi-directional integration allows sales reps to view accounting-generated invoices in the CRM, enabling them to more effectively answer customer billing questions and report on revenue.
Why Choose Us
- We conduct a thorough discovery to understand your business
- Our talented consultants lead real business transformation
- We offer deep and long-standing knowledge of the Salesforce platform
- We solve complex integration and development challenges
- Our flexible service models are designed to meet your budget and timeline
- We offer “real world” advice with practical and affordable solutions
What Clients Say
People make all the difference in these types of projects. We had incredible representation. It’s a little priceless because without the expertise and guidance, we would never have gotten to where we are today. Nuvem has really changed the value we are getting out of that investment, which has been significant.