Service Cloud

Service Cloud 2017-10-26T15:13:35+00:00
  • Salesforce Service Cloud

Salesforce Service Cloud

Faster, smarter customer service starts with Salesforce Service Cloud. From reduced case resolution time; to call center management; to live chat with an agent;  knowledge base; and, self-service communities; Service Cloud has all angles of customer service covered.

Only Nuvem provides “real world” advice with practical and affordable solutions to transform your customer service to customer experience. Get the most out of Service Cloud with the help of a partner you can trust.

Implementation

Implementing Service Cloud with best practices take the expertise of a partner with years of experience.

Implementation

Nuvem will review your service department processes to identify the needs of the system and the best process for configuration.

Custom Configuration

Customize, extend, and integrate your Service Cloud console with other systems using console components and an API integrations.

Customize for your business

Visualforce, canvas apps, lookup fields, related lists, or report charts through custom configuration can extend Service Cloud for your organization.

Support Services

Keep pace with customers and users changing needs by outsourcing your Service Cloud support services.

Outsource support

Nuvem Support Services for Service Cloud give you access to experienced, certified consultants and developers that you may not have the resources to staff in-house.

Help Customer Service Thrive with Service Cloud

Salesforce Service Cloud offers a wide array of functionality to help organizations build out successful service centers. If you are an organization that leverages (or is considering leveraging) Service Cloud to manage your customer service function, here are some features to consider during your implementation:

Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their fingertips for a 360-degree view of customers.

Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.

Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.

Why Choose Us

  • Our talented consultants lead real business transformation
  • We offer deep and long-standing knowledge of the Salesforce platform
  • We solve complex integration and development challenges
  • Our flexible service models are designed to meet your budget and timeline
  • We offer “real world” advice with practical and affordable solutions
  • Expertise in multiple Salesforce products.

What Clients Say

Simply put, I am not blowing smoke; this really has been the best consulting experience ever. Well done team!

Peggy Smith, Achievers

If you only chase the best practices you’ll end up at average. You really want to know, ‘what’s the next practice?’ In talking with Jack and his team, he was good at saying, ‘this is where the industry is, but that’s not where you want to be. You want to be in the next place, and these are the ways you can get there affordably, quickly, and without sacrificing all that’s come before.

Candace Quinn, COO, Professional Research Consultants

There is nothing like getting aligned with somebody who understands it. It’s not about being the most cost effective, although they are. It’s not about being the most timely, they are always on time. It’s about aligning their services with the goals I have for my clients. And they get it the first time. That means a lot to me.

Manny Quevedo, EVP Corporate Development, NTT Group Security

The importance of getting a company in there who has experience with the use of the system and the full potential of the system is critical. You can use Salesforce as a CRM to manage accounts and contacts, but it has so much more potential than that. That’s why I wanted to use somebody like Nuvem to realize the full potential of the system. They did a great job.

Craig Coopersmith, VP Sales, Nox-Crete Products Group

People make all the difference in these types of projects. We had incredible representation. It’s a little priceless because without the expertise and guidance, we never would have gotten to where we are today. Nuvem has really changed the value we are getting out of that investment, which has been significant.

Shane Piper, VP Sales, Hudl

The Nuvem team, from initial pitch and discovery phase through going live with our deployment of Salesforce, was an absolute delight to work with! They were attentive to our unique needs and educated us along the way. This first experience with them was a success and I hope to continue the relationship with them for all our SF needs.

Heather Reed, VP Sales Operations and Enablement, CDM Media

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